If you have purchased an item from us without any personalization we are happy to provide you with an exchange or full refund on the item once returned to us. The item must have a proof of purchase and be in the same condition as when it was sent to you. The item must be returned within 15 days of it being purchased.
Original Receipt - Returns with the original receipt will be refunded in the original form of payment.
Gift Receipt - Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.
Delivery Fees - Delivery fees are non-refundable and prior purchases are not eligible for price adjustments.
Items non-eligible for returns or exchanges include:
Charm Bar/Custom jewelry pieces
Items from our Build Your Own Box collection
Final sale items (with prices ending in $.99)
Items damaged through normal wear and tear
For assistance please contact us at 267.909.9950, or via email firstname.lastname@example.org. We cannot accept returns on final-sale items, monogrammed or personalized items or items damaged through normal wear and tear. Delivery fees are non-refundable.