Jewelry Care
We want your jewelry to be as shiny and beautiful for as long as possible, and we also want to be totally honest about its longevity and performance, so here's some helpful info on how to take proper care of your pieces!
What material is our jewelry made from?
Our jewelry consists of 18k gold-filled, gold-plated, sterling silver, and rhodium plated pieces. The most resistant metals are gold-filled and sterling silver.
What is the difference between your gold options?
The main difference between our gold-filled and gold-plated jewelry is actually the amount of gold in jewelry piece. The outer layer of gold in gold-filled jewelry is much thicker than on gold-plated pieces, making it more durable and longer lasting than gold-plated jewelry.
Why carry gold-plated jewelry?
Let's be honest, jewelry can get expensive. We wanted to create a jewelry car experience for all different price points. We know purchasing a solid gold necklace is not in everyone's budget, so offering gold-plated options allow the pieces to be affordable.
Will my jewelry tarnish?
Let's talk gold - solid gold jewelry is the only metal that will never tarnish. Unlike solid gold jewelry, gold-filled jewelry isn't one solid metal all the way through-it's actually bonded to a brass core, making it more resistant to fading or tarnishing than a plated piece. But will it last forever? The truth is, it depends on your lifestyle, how often you wear your jewelry, and how you clean and store it. So, does 14k gold-filled tarnish. It can, but there are steps you can take to prevent and prolong it.
Things to AVOID:
• Pools & hot tubs have harsh chemicals that quickly tarnish jewelry
• Saltwater is highly corrosive for jewelry
• Sweating (while exercising) will tarnish your jewelry
• Water (yes we're talking about showers) will fade your jewlry
• Beauty products including perfume and sunscreen will quickly tarnish jewelry
Things to DO:
• Keep your jewelry stored in something airtight like the jewelry pouch you receive at checkout (leaving your pieces out causes oxidation).
• Store in a low humidity environment
• Clean your jewelry regular with a cloth or jewelry wipe. We love Shinery wipes because they are made to protect your jewelry (especially after we accidentally wear our favorite jewelry somewhere we shouldn't have!)
Jewelry Repairs
We take pride in the jewelry we create and our customer service and we want you to enjoy your jewelry with complete peace of mind. Sometimes though, charm jewelry can get snagged or break due to their nature. We'd be happy to repair any jewelry during the first 90 days of your purchase.
What do I do if I lose a charm?
We will replace your missing charm with one of equal or lesser value within the first 90 days.
Do you offer jewelry repairs?
Yes, we do offer repairs on our jewelry pieces. The first 90 days are on us–given that the piece has only been subject to normal wear and tear. If we determine that your jewelry is past the point of repair due to mishandling or improper use of the jewelry, we retain the right to politely send it back to you. This of course will be evaluated on a case by case basis.
How do I start a jewelry claim?
In order to initiate the repair process, please email your information, order number, and description of the issue to ashleigh@boxbarphilly.com
What is covered under my jewelry warranty?
Manufacturing defects and charm/stone replacement are covered by our three month warranty. Damaged jewelry caused by accidents, mishandling, or improper use of the jewelry is not included. This warranty also does not cover scratches, dents, tarnishing, or any other damage that occurs with regular wear and tear.
Should you have any questions or need assistance, please don't hesitate to reach out to our team!