Welcome to Boxbar Welcome to Boxbar—the new Chick by Chick Invitations

FAQ

Have a question? Read more below or reach out to us!

General

I want to order an item but you don’t have my quantity available

Please contact us at info@boxbar.com for assistance. Depending on your event date and item availability, we may be able to custom order for you.

I’d like to order custom boxes for my bridesmaids but I need a little styling help!

Please stop by our store in Old City, Philadelphia to work in person with a gift specialist and help you build the perfect custom gift or feel free to reach out to info@boxbar.com and a specialist will reach out to assist you with any custom ideas you have. Also, check out our IG for some of our favorite gift inspiration!

I’m planning a party and would like to order some custom gear! How do I do this?

Email us at info@boxbar.com to go over your ideas!

How can I pay?

We accept the following: Visa, Mastercard, American Express credit and debit cards. You can also pay via PayPal. All prices on our site are states in United States dollars (USD).

I need my order urgently. What should I do?

We offer 2-4 business day delivery to all 50 contiguous states for an additional fee of $25.

What should I do if something is wrong with my order?

If you see any information on your order confirmation that is incorrect, please feel free to email us at info@boxbar.com so that we can update the information prior to dispatching your order to you.

If you received the wrong item, or if something is missing from your order, we are so sorry and this is completely our fault. Please email us straight away at info@boxbar.com and we will sort it out for you as a matter of urgency.

What happens if the item I want is on pre-order?

Items that are on pre-order will be dispatched from the dates specified in the product description. This is not a delivery date, so if you have any questions relating to the delivery process please feel free to email info@boxbar.com.

If your order contains any items that are on pre-order, we will only be able to dispatch your order until all of the items are ready to go. If you require an in-stock product sooner, please feel free to place a separate order.

Do you offer discounts on your products?

Ain’t no party like a bridal party, right? We offer a 10% bulk discounts for orders of 7 or more of the same product. Enter the code “ExtraLove” at checkout. New customers who sign up to our newsletter receive 10% off your first purchase. Also, keep an eye out on our on IG and website for additional holiday sales and promotions. 

If you are interested in a bulk corporate order please contact us at info@tboxbar.com and one of our team members will be able to assist.

Shipping

What is the typical shipping timeframe for my order?

Standard shipping - We strive to ship orders of in stock items within 4-6 business days of receiving your order if personalization was applied and 3-5 business days if not personalized.

Shipping times may vary depending upon your location. Most orders will be shipped via UPS or USPS shipping. 

Rush Shipping - For an extra charge of $25 per address we can arrange for rush delivery to most destinations within the contiguous 48 states.

Want to know anything else?

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

Where is my package — It’s been 6 business days, where is my order?

We do our best to have your order dispatched and delivered within the estimated time frame. However due to potential delays with carriers, seasonal changes or peak periods, orders can sometimes experience small delays.

Should you not receive your order within the selected time frame, please contact us at info@boxbar.com

Where is my package — I wasn't home to receive it?

If you are not at your delivery premises to accept your package it may have been taken to a collection point or awaiting further instruction for re-delivery. This information will be noted in your tracking link.

Should your package  be returned t o us we will email you regarding re-delivery or alternative options. An additional $12 will be charged to re-dispatch the package to you. If we do not hear back from you within 12 months of your package being returned to us, your parcel will be destroyed.

If you choose authority to leave at checkout we cannot be held responsible for any parcels that are lost or stolen as a result of you selecting the delivery instruction. 

If you have any questions or concerns about the whereabouts of your parcel please email us at info@boxbar.com

Who do you ship with?

Please note that all our domestic orders are sent with one of the carriers, depending on which shipping option you select at checkout.

For 4-6* business day shipping, we will send your parcel via USPS.
For 1-2 business day shipping, we will send your parcel via FedEx or UPS.

To guarantee a smooth delivery of your order to you, we recommend that your parcel be sent to an address where someone will be able to receive it during business hours.

If no one is at the specified shipping address when delivery is attempted, all of our carriers will leave a card which will direct you to the local post office or exchange for collection.

Once a parcel is delivered to a local post office or collection point, we are unable to organize a redelivery for you. Parcels are held at a local office or collection point generally for no longer than 7 days before being returned back to us.

Returns

Is my product eligible for a return?

For assistance please contact us at 215.592.1407, Monday-Friday from 10:00 am - 6:00 pm (EST). We cannot accept returns on final-sale items, monogrammed or personalized items or items damaged through normal wear and tear. Delivery fees are non-refundable.

INELIGIBLE ITEMS

Items non-eligible for returns or exchanges:

Monogrammed/personalized items

Gift cards

Final sale items (with prices ending in $.X9)

Items damaged through normal wear and tear

 

REFUND POLICY

Original Receipt - Returns with the original receipt will be refunded in the original form of payment.

Gift Receipt - Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.

Delivery Fees - Delivery fees are non-refundable and prior purchases are not eligible for price adjustments.

 

I have an issue with my product, what can I do?

We quality check all of our products prior to dispatch and are confident in what are packing before we send your parcel out to you. If you shop with us in store you are able to check your purchase prior to leaving our store to ensure you are 100% satisfied with our product.

If you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution. We cannot provide a refund or exchange on product that has been personalized. Please reach out to our team at info@boxbar.com or call us on (215) 592-1407 10am - 6pm (Monday to Friday).

Please note, items from our Build Your Own Box collection cannot be returned or exchanged. If there is any issue with your purchase, please reach out to our team at info@boxbar.com

I did not purchase my product with any personalization and would like to return or exchange it, what do I do?

If you have purchased an item from us without any personalization we are happy to provide you with an exchange or full refund on the item once returned to us. The item must have a proof of purchase and be in the same condition as when it was sent to you. The item must also be returned within 30 days of it being purchased.