Have a question? Read more below or reach out to us!
Our Charm Bar is open for the foreseeable future! There is no appointment necessary and it is open during our normal business hours.
We get new charms weekly, however most of our charms are unique and therefore may not be restocked.
No appointments necessary for our Charm Bar! All guests will be served on a first come, first serve basis.
It depends! Our Charm Bar is on a first come first serve basis and so you may or may not have to wait to make your custom jewelry.
Everything is ala carte and individually priced so the price is in your control. Charms start at $5 and chains at $18, and we also give you a clipboard to keep track of prices as you go.
Our jewelry selection consists of 18k gold-filled, gold-plated, sterling silver, and rhodium plated pieces.
Due to the custom nature of your jewelry, we do not offer returns. Please check out our Charm Bar warranty to find out if your product qualifies for a replacement or repair.
We will replace your missing charm with one of equal or lesser value within the first 90 days. NOTE: due to the nature of the product, we cannot guarantee that the exact charm you chose will be available. Substitutions may be required.
Yes, we do offer repairs! The first 90 days are on us—given that the piece has only been subject to normal wear and tear. If we determine that your jewelry is past the point of repair due to mishandling or improper use of the jewelry, we retain the right to politely send it back to you. This of course will be evaluated on a case by case basis.
In order to initiate the repair process please email your information, order number, and description of the issue to ashleigh@boxbarphilly.com.
Manufacturing defects and charm/stone replacement are covered by our three month warranty. Damaged jewelry caused by accidents, mishandling, or improper use of the jewelry is not included. This warranty also does not cover scratches, dents, or any other damage that occurs with regular wear and tear.
We take pride in our products, and we want you to enjoy your jewelry with complete peace of mind. Should you have any questions or need assistance, don't hesitate to reach out to our team!
Please contact us at hello@boxbarphilly.com for assistance. Depending on your event date and item availability, we may be able to custom order for you.
Please stop by our store in Old City, Philadelphia to work in person with a gift specialist and help you build the perfect custom gift or feel free to reach out to hello@boxbarphilly.com and a specialist will reach out to assist you with any custom ideas you have. Also, check out our IG for some of our favorite gift inspiration!
Email us at hello@boxbarphilly.com to go over your ideas!
We accept the following: Visa, Mastercard, American Express credit and debit cards. You can also pay via PayPal. All prices on our site are states in United States dollars (USD).
We offer 2-4 business day delivery to all 50 contiguous states for an additional fee of $25. Email us at hello@boxbarphilly.com or call us at (267) 909-9950 to make sure we have the capability to rush your order!
If you see any information on your order confirmation that is incorrect, please feel free to email us at hello@boxbarphilly.com so that we can update the information prior to dispatching your order to you.
If you received the wrong item, or if something is missing from your order, we are so sorry and this is completely our fault. Please email us straight away at hello@boxbarphilly.com and we will sort it out for you as a matter of urgency.
Items that are on pre-order will be dispatched from the dates specified in the product description. This is not a delivery date, so if you have any questions relating to the delivery process please feel free to email hello@boxbarphilly.com.
If your order contains any items that are on pre-order, we will only be able to dispatch your order until all of the items are ready to go. If you require an in-stock product sooner, please feel free to place a separate order.
Ain’t no party like a bridal party, right? We offer bridal party bulk discounts. Email us at hello@boxbarphilly.com to find out if you qualify. New customers who sign up to our newsletter receive 10% off your first purchase. Also, keep an eye out on our on IG and website for additional holiday sales and promotions.
If you are interested in a bulk corporate order please contact us at hello@boxbarphilly.com and one of our team members will be able to assist.
Standard shipping - We strive to ship orders of in stock items within 4-6 business days of receiving your order if personalization was applied and 3-5 business days if not personalized.
Shipping times may vary depending upon your location. Most orders will be shipped via UPS or USPS shipping.
Rush Shipping - For an extra charge of $25 per address we can arrange for rush delivery to most destinations within the contiguous 48 states.
We do our best to have your order dispatched and delivered within the estimated time frame. However due to potential delays with carriers, seasonal changes or peak periods, orders can sometimes experience small delays.
Should you not receive your order within the selected time frame, please contact us at hello@boxbarphilly.com.
If you are not at your delivery premises to accept your package it may have been taken to a collection point or awaiting further instruction for re-delivery. This information will be noted in your tracking link.
Should your package be returned t o us we will email you regarding re-delivery or alternative options. An additional $12 will be charged to re-dispatch the package to you. If we do not hear back from you within 12 months of your package being returned to us, your parcel will be destroyed.
If you choose authority to leave at checkout we cannot be held responsible for any parcels that are lost or stolen as a result of you selecting the delivery instruction.
If you have any questions or concerns about the whereabouts of your parcel please email us at hello@boxbarphilly.com.
Please note that all our domestic orders are sent with one of the carriers, depending on which shipping option you select at checkout.
For 4-6* business day shipping, we will send your parcel via USPS.
For 1-2 business day shipping, we will send your parcel via FedEx or UPS.
To guarantee a smooth delivery of your order to you, we recommend that your parcel be sent to an address where someone will be able to receive it during business hours.
If no one is at the specified shipping address when delivery is attempted, all of our carriers will leave a card which will direct you to the local post office or exchange for collection.
Once a parcel is delivered to a local post office or collection point, we are unable to organize a redelivery for you. Parcels are held at a local office or collection point generally for no longer than 7 days before being returned back to us.
For assistance please contact us at 267.909.9950, Monday-Friday from 11:00 am - 7:00 pm (EST). We cannot accept returns on final-sale items, monogrammed or personalized items or items damaged through normal wear and tear. Delivery fees are non-refundable.
INELIGIBLE ITEMS
Items non-eligible for returns or exchanges:
Monogrammed/personalized items
Gift cards
Final sale items (with prices ending in $.99)
Items damaged through normal wear and tear
REFUND POLICY
Original Receipt - Returns with the original receipt will be refunded in the original form of payment.
Gift Receipt - Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.
Delivery Fees - Delivery fees are non-refundable and prior purchases are not eligible for price adjustments.
We quality check all of our products prior to dispatch and are confident in what are packing before we send your package out to you. If you shop with us in store you are able to check your purchase prior to leaving our store to ensure you are 100% satisfied with our product.
If you have any issues with your purchase we are happy to look at the issue and provide you with a reasonable resolution. We cannot provide a refund or exchange on product that has been personalized. Please reach out to our team at hello@boxbar.com or call us on (267) 909-9950 11am - 7pm (Monday to Friday).
Please note, items from our Build Your Own Box collection cannot be returned or exchanged. If there is any issue with your purchase, please reach out to our team at hello@boxbarphilly.com
If you have purchased an item from us without any personalization we are happy to provide you with an exchange or full refund on the item once returned to us. The item must have a proof of purchase and be in the same condition as when it was sent to you. The item must also be returned within 15 days of it being purchased.