Our Service Philosophy
As a women-owned small business, we take pride in the personal care and attention we’re able to offer. Our team may be small, but our dedication runs deep – we're hands-on with every part of the process, from curating products to answering your questions.
We believe in creating a warm, welcoming environment where everyone feels seen, valued, and never rushed. Because we’re not part of a large chain, we get to focus on what truly matters: building real connections and making sure each person who walks through our doors or reaches out online feels like they matter.
One of our core service practices: We greet every single person who walks through our door.
It’s important to us that no one ever feels overlooked or unwelcome. A simple “hello” is the beginning of a better experience.
You can also expect:
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Friendly, personalized service from our team
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A well-curated space that invites conversation and discovery
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Thoughtful attention to your needs – whether you’re shopping, browsing, or just stopping by
Communication & Feedback
We genuinely love hearing from you. Whether you're reaching out with a kind note, a question, a concern, or a fresh idea – we're listening. Every message, email, and phone call is answered by a real person from our small team, right here in Philadelphia.
We take the time to read every word, respond with intention, and do our best to make sure you feel heard and supported. Your feedback doesn’t just go into a folder – it helps shape the way we grow and serve our community.
You can reach us at:
📧 hello@boxbarphilly.com
We aim to respond within 2 business days. Please note that we are closed on Mondays. We apologize for any delay in communication Saturday-Monday.
Respectful Engagement
We’re committed to maintaining a space where everyone feels respected and safe. We ask that all interactions – whether in person, via email, or on social media – reflect mutual respect and kindness.
We do not tolerate:
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Disrespectful or aggressive behavior toward our team or customers
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Discrimination of any kind
We’re always learning and evolving, and we’re open to feedback that helps us serve you better.
Returns & Exchanges
We want you to feel great about what you purchase. If something isn’t quite right, we’re here to help:
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Returns: Accepted for items without personalization within 14 days of in-store purchase or delivery, with proof of purchase. Custom made charm bracelets, necklaces and bag charms are ineligible for return.
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Final Sale: Some personalized or discounted items may be final sale – please check before purchasing
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INELIGIBLE ITEMS
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Items non-eligible for returns or exchanges include:
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Charm Bar/Custom jewelry pieces
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Monogrammed/Personalized items
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Items from our Build Your Own Box collection
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Gift cards
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Final sale items (with prices ending in $.99)
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Items damaged through normal wear and tear
For assistance, email hello@boxbarphilly.com
Inclusive & Intentional Service
We are constantly working to make Boxbar a place where everyone feels welcome and respected. This includes:
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Ongoing staff training in inclusive service and communication
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Actively listening to community feedback and making improvements
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Partnering with brands and vendors who share our values
We know that real inclusion takes effort, and we are committed to that work behind the scenes and at the front counter.
Staying Connected
We love staying in touch and sharing what’s new, what’s beautiful, and what’s meaningful.
Connect with us:
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Instagram: @boxbarphilly
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Facebook: boxbarphilly
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Tiktok: boxbarphilly
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Join our email list (scroll to the bottom of the page)
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Or stop in – we’re always happy to see you
Thank you for being here, for supporting small, and for helping us grow. You’re always welcome at Boxbar.
With care,
The Boxbar Team